dc99 Privacy Policy

What Information We Collect

dc99 collects various types of information from you, mainly divided into two categories: information you voluntarily provide, and information collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Any information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system information
• Logs of browsing and gameplay activity on the platform
• Transaction history and deposit/withdrawal records
• Information obtained through cookies and similar tracking technologies
• Session duration and click patterns on the platform

Purpose of Using Your Information

dc99 uses your information only for legitimate and specific purposes. We do not collect unnecessary or excessive information under any circumstances, and we do not sell it to third parties for commercial purposes.

2.1 Service Operations

Your information is used to create and manage your account, verify your identity, confirm your age (to enforce the 21+ policy), process deposits and withdrawals, and ensure gaming services are provided.

2.2 Security and Fraud Prevention

Your information is used to ensure platform security, detect suspicious activity, and prevent money laundering or fraud. dc99 uses SSL encryption and modern security technology to keep your information safe.

2.3 Customer Support

Information is stored to resolve your complaints or issues, provide personalized assistance, and help the support team serve you more effectively.

2.4 Responsible Gaming

Information is analyzed to monitor gaming behavior, identify harmful patterns, and raise your awareness about responsible gaming when needed.

2.5 Communications and Notifications

We contact you by email or SMS to send important notifications about your account, transactions, and relevant service changes. Marketing messages are sent only with your explicit consent.

Information Sharing and Disclosure

dc99 takes your personal information seriously. We may share information with third parties only in the following limited circumstances:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with the relevant payment service providers for processing bKash, Nagad, Rocket, Upay, and bank transfers. This information is not used for any other purpose.

3.2 Technology and Service Partners

Necessary information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and others) and technology service providers to operate the platform. These partners operate under strict confidentiality agreements.

3.3 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a lawful request from a regulatory authority. In such cases, we will aim to keep the amount of information disclosed to a minimum.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new owner. Should this occur, we will notify you in a timely manner.

Information Security Measures

dc99 follows industry-standard technical and administrative measures to keep your information secure.

4.1 Technical Security

• SSL/TLS encryption technology is used on the website — your connection is fully encrypted
• Sensitive information stored in the database is kept in encrypted form
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

4.2 Administrative Security

• Employee access to personal information is restricted on a need-to-know basis
• Regular privacy-related training is provided
• A rapid response process exists in the event of a data breach

However, no method on the internet is 100% secure. While we take every reasonable measure to ensure protection, we also ask you to keep your password confidential and avoid logging in from unfamiliar devices.

Cookie Policy

dc99 uses cookies and similar technologies to improve the experience of website users.

5.1 Types of Cookies

5.2 Cookie Controls

You can reject or delete non-essential cookies at any time by changing your browser settings. Please note that disabling cookies may limit some features of the platform.

Data Retention Period

dc99 retains your personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected.

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed or deactivated, some information may be retained for a defined period to meet legal and regulatory requirements.
• Transaction records are generally retained for an extended period, as this is mandatory under financial regulatory requirements.
• Once no longer needed, information is securely deleted or anonymized.

Your Rights

You have certain important rights regarding your personal information, which dc99 respects:

7.1 Right of Access

You may request at any time to know what information dc99 holds about you. This request will be fulfilled within a reasonable timeframe.

7.2 Right to Rectification

If your information is incorrect or outdated, you may request that it be corrected. Some information can also be updated directly from your account settings.

7.3 Right to Erasure

Beyond legal or regulatory obligations, you may request that your personal information be deleted. However, this right may be limited in the case of active accounts or ongoing transactions.

7.4 Right to Object

You may withdraw your consent to marketing communications at any time. To do so, contact the support team.

Privacy of Minors

dc99 is an entertainment platform for users aged 21 and above only. We do not knowingly collect information from any person under the age of 21.

Age verification is in place at the time of registration, and if we become aware that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you are aware of any minor's information being present on the platform, please contact us.

International Data Transfers

dc99's servers and operations may be located in multiple countries. As a result, your information may be processed or stored outside of Bangladesh.

For such transfers, we ensure that applicable data protection laws are complied with and that adequate safeguards are in place for your information. Data protection agreements are established with international service providers.

Third-Party Links and Services

The dc99 platform may contain links to third-party websites or services. These external sites have their own privacy policies, and dc99 is not responsible for their data collection or usage practices.

You are advised to read the privacy policies of Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, or any other game provider before connecting with them.

Policy Updates

dc99 reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will:

• Notify you through a clear notice on the platform
• Send a summary of the changes to your registered email
• Update the "Last Updated" date at the top of the page

Continuing to use the platform after any changes means you are considered to have accepted the updated policy. You are therefore advised to review this policy regularly.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

• Live Chat: 24/7 direct support is available
• Email: [email protected]

We will try to respond within a reasonable time after receiving any request related to your information.