❓ Frequently Asked Questions
dc99 FAQ — Answers to all your
questions, right here
From claiming bonuses to withdrawals, betting markets, and identity verification — this page has detailed answers to the questions asked most often before and after playing at dc99.
dc99 is a safe and easy-to-use entertainment platform for players in Bangladesh. Whether you are a new member or an experienced player, we are committed to providing clear, straightforward answers about welcome bonus terms, how to deposit via bKash or Nagad, how cricket betting works, and what is needed for KYC verification. Browse the FAQ sections below; if you cannot find what you are looking for, contact our 24/7 live chat directly.
Category 01
Bonus Terms & Conditions
When you open an account at dc99 for the first time, you receive a 100% bonus on your first deposit, up to ৳8,000. For example, if you deposit ৳1,000, a ৳1,000 bonus is added, making your total balance ৳2,000. No promo code is needed before depositing — once you deposit the qualifying amount, the bonus is added to your account automatically.
No, the welcome bonus is given only once per account — on the first deposit only. The same person cannot open multiple accounts to claim the bonus. If duplicate accounts are detected, both accounts may be suspended and the bonus will be cancelled. Play honestly with one account and take advantage of future promo offers.
Yes, if you have claimed a bonus but no longer want it, let our support team know via live chat. They will remove the bonus. Keep in mind that once you have started placing bets using the bonus, cancellation may not be possible from that point. After the bonus is removed, you can use your original deposit amount normally.
The wagering requirement for the welcome bonus is 20x, and it is calculated on the bonus amount only — the deposit amount is not included. Example: if you receive a ৳1,000 bonus, you need to complete ৳1,000 × 20 = ৳20,000 in bets before you can withdraw winnings from the bonus. The full amount of each bet counts toward the wagering total — not just the winnings.
The maximum welcome bonus is ৳8,000. Even if you deposit more than ৳8,000, the bonus will not exceed ৳8,000. For example, if you deposit ৳18,000, the bonus will be ৳8,000 and your total balance will be ৳26,000. So deposit a little more strategically to claim the full maximum bonus.
Category 02
Cricket & Sports Betting
Yes, dc99 offers betting markets on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. Popular markets such as match winner, toss, top batter, and over/under runs are available. Visit the sports section for information on specific match dates and results.
Live betting lets you place bets in real time while a match is in progress. Odds change every moment depending on how the game is going. On dc99's live betting interface, select a market, enter your amount, and confirm — your bet is placed. Quick decision-making is important in in-play betting, as odds and markets can lock at any time.
An accumulator (or "acca") bet combines multiple events into a single bet slip. The odds for each event are multiplied together, so potential winnings can be much higher. The risk is also greater — if any one event loses, the entire bet is lost. With accurate predictions and careful selection, an acca bet can turn a small stake into a large reward.
Decimal odds are straightforward. Example: if Bangladesh's odds are 2.50 in a Bangladesh vs India match and you bet ৳1,000, your return if you win is ৳1,000 × 2.50 = ৳2,500. Your original ৳1,000 stake is included in that total, so your net profit is ৳1,500. The higher the odds, the bigger the potential payout — but the lower the probability.
If a match is abandoned or officially declared a no result, all bets on that match are generally cancelled and the stake is returned to your account. For accumulator bets, the abandoned event is removed and the bet is recalculated based on the remaining legs. See the terms and conditions page for specific rules.
Category 03
Deposit Related Questions
Log in to dc99 and go to the cashier or deposit section. Select Nagad as the payment method. Send money from the Nagad app or via USSD (*167#) to the number shown, then complete the deposit form with the transaction ID. Once confirmed, the balance is usually updated within a few minutes. The minimum deposit amount is ৳500.
The minimum deposit at dc99 is ৳500 across all payment methods. The same rule applies whether you use bKash, Nagad, Rocket, Upay, or bank transfer. Deposits below ৳500 will not go through, so confirm the amount before depositing.
dc99 currently supports: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Mobile banking methods are the fastest. The minimum deposit is ৳500 for each method.
dc99 does not charge any additional fees on deposits. However, bKash's own transaction charges may apply, as set by bKash. It is best to check the charge details in your bKash app. If you have any issue after depositing, contact live chat with your transaction ID and the support team will resolve it quickly.
In most cases the balance updates within a few minutes. Wait a moment and refresh the page. If it still does not appear, contact 24/7 live chat or [email protected] with your bKash/Nagad transaction ID and the amount. The support team will manually verify and resolve the issue quickly.
Category 04
Identity Verification (KYC)
Identity verification (KYC) is done to ensure account security and to prevent fraud and money laundering. It keeps your account safe and ensures that only you can withdraw your funds. For honest players, it is a protective measure.
KYC verification is typically requested when you submit your first withdrawal request, or when large transactions occur on your account. In some cases it may also be requested a short time after registration. Completing the process promptly means there will be no delay in your withdrawals.
Documents generally accepted for identity verification include: National ID card (NID), passport, or driving licence. A utility bill or bank statement may be required for address verification. Documents must be clear and legible. Scans or clean photos are also accepted.
Your documents and personal information are completely safe. dc99 uses SSL encryption and, in accordance with its privacy policy, your information is not shared with third parties without your consent. KYC information is used solely for account verification purposes. See our privacy policy for more details.
Your withdrawal request may remain on hold until verification is complete. It is therefore wise to complete KYC before your first withdrawal request. Once documents are submitted, verification is usually completed quickly. After verification is done, all subsequent withdrawals are processed within 5-30 minutes.
Need more help?
Our support team is always here for you
If you could not find an answer to your question above, do not worry. dc99 support is available day and night, seven days a week, in both Bengali and English. You will get the fastest response via live chat.
Log in to dc9924/7 Live Chat
For the fastest resolution, contact us directly via live chat. Support agents are ready at any time, for any issue.
Email Support
For detailed questions or to send documents, email us at: [email protected] — you can write in Bengali or English.